Is my Builder Portal login the same as my general CenterPointEnergy.com account?
The Builder Portal is a separate interface from your general CenterPointEnergy.com account. They should have unique logins.
How do I update my login information?
After logging in to your account, click the My Profile tab and then choose My Login Information. To edit the information, click the edit button. Changes are in effect and will be recognized when you login in the next time.
What if I forget my password?
You can request password information be sent to you by clicking the login link and selecting Forgot Password.
Can I access the Builder Portal via my mobile device?
CenterPointEnergy's Builder Portal is fully responsive to desktop, tablet and mobile formats. You should have no issues accessing and using the tool from any of your devices.
How do I register my builder account to use the Builder Portal?
If you do not already have a builder login, you can register by clicking the login link and selecting Register Now. You will be required to enter a valid e-mail, password, first name, last name and your CenterPointEnergy account number.
Can I have multiple users on my builder account?
As a primary user, you will have the ability to either accept or decline a secondary user's access to your online account. The secondary user should request access by selecting Create Account under the New Users login page. After entering all required information including the CenterPointEnergy account number, a verification e-mail will be sent to the primary account holder. After approving, the secondary user will have access to your account.
What can I do inside the Builder Portal?
CenterPointEnergy's Builder Portal provides one-stop access to all of your orders and projects. You can access your account information, order service, retire service, make payments, view current and past bills, check the status of your order, request meters to be set, change the need week date and request service be transferred to a home or business owner.
How do I request service at a new project site?
The Order Service tab will take you directly to an online form so you can quickly input project data and request service.
Can I save the information so I don't have to input every time I order service for a project?
Yes. One of the great features of CenterPointEnergy's Builder Portal is the ability to save templates during the order process. When entering an order you feel you will duplicate at a later time, you can click 'Yes' when asked if you would like to save the order as a template to use in the future. This prompt is located at the top of the order service confirmation page which is shown after the order is submitted. The next time you enter a similar order, the template will be shown at the top of the order service page and you can choose it to make the order process even faster.
If I am in CenterPointEnergy's natural gas and electric service territory, can I order both services at the same time?
Yes. You can select both natural gas and electric service on the order form and complete the required information at once.
If I am in CenterPointEnergy's electric service territory, can I order temporary saw service through the Builder Portal?
Yes. Temporary Saw Service can be selected as the service type on the order form located on the Order Service page. Temporary Saw Service and permanent electric service cannot be entered on the same form at this time.
What account details can I see through my Builder Portal login?
Under Account Details, you can see the name on the CenterPointEnergy account, account number, service address, bill date, amount due on bill, bill due date and today's balance. Actions which can be taken will be displayed to the right of the details and include: make a payment, view current bill, view historic bills, view historic payments and transfer service request.
Can I request service be transferred to the homeowner or business owner?
You can generate a request for service to be transferred from your builder account to the homeowner or business owner by visiting My Accounts and clicking the Transfer Service to Homeowner link. By completing the online form, an outbound call or e-mail to the owner will be initiated by CenterPointEnergy's customer service team to complete the new service request. The account will remain active in the builder's name until the new homeowner is contacted and the request has been approved.
Can I pay multiple accounts at once from the Builder Portal?
Yes. Payments can easily be consolidated through the Builder Portal by accessing the My Accounts section and clicking the Make a Payment link. You can then select all bills you wish to pay.
Can I retire service through the Builder Portal if we are demolishing a building and need the meter and service lines removed?
Yes. To retire service, you do not have to be logged in to your account. It is one of the only requests you can make without a login. On the CenterPointEnergy Builder Portal home page, choose Retire Service from the available Quick Links. Complete the simple form and the request will be entered.
After I order service, can I also request a meter be set?
Yes. You can track the progress of your orders under the My Orders section. When your order has reached the point where a meter can be requested, it will have a blue button with the words Meter Set on it. Click this button and complete the online form to request the meter. This can only be requested after the service has been installed at the location.
How will I know that my requests have been entered properly?
After you have performed transactions through the Builder Portal to order service, set meter request and update need week, you will receive a confirmation e-mail to the e-mail address associated with the account. You can also see the order and the e-mails by visiting My Orders and clicking the Details button associated with your specific order. At the bottom of the details page, you will be able to track the work order history and view any e-mails which were sent regarding the order.
How will I know that my Retire Service requests have been entered properly?
After you have performed transactions through the Builder Portal to retire service you will receive a confirmation e-mail to the e-mail address associated with the account. Because you do not have to be a registered user to request to retire service, you cannot see the order status and view the e-mails by visiting My Orders and clicking the Details button associated with your specific order. You will need to Contact Us
to verify the service has been retired. Please contact CenterPointEnergy at one of the methods shown in the Contact Us section.
Can I edit an order through the Builder Portal?
Editing orders online is currently not available. Please contact CenterPointEnergy at one of the methods shown in the Contact Us
When can I update the need week on an order?
You can update the need week on any order while the status is set to Application Process, Planning/Design, Scheduling, Customer Contribution and Construction. To update the need week, you can do so from the My Orders tab or by accessing the Update Need Week link under Quick Links on the Builder Portal home page. Remember, please allow 20 business days from requested date for service installation where facilities (gas main and electric primary) are available. Additional time is needed where facilities are not available.